We knew that we needed a visa to enter Kenya, so I figured that I would make it easy and use the e-Visa website. That assumption was so wrong. First of all, the form asks a lot of very personal questions; questions that could be used to steal your identity if it fell into the wrong hands. After all, Kenya isn’t too far from Nigeria, where all those phishing emails originate. Next, the application process is extremely convoluted. To apply for both Sheri and me, required creating separate accounts on their website. Payments weren’t straightforward, requiring several acknowledgment steps along with a third-party payment step. Finally, after all that work, it doesn’t seem to actually work. My username/password didn’t work, requiring me to reset the password a couple of times. After payment, their system just shows the application as pending and never acknowledges that a payment was made. Checking with the credit card company confirms that a payment was made, but still no visa.
On the other hand getting a visa on arrival is a much more straightforward process and, depending on the number of people on the flight, doesn’t take nearly as long as the online process. There are fewer questions on the form, and the cost is the same. I would suggest skipping the e-Visa and just applying for one on arrival. Be aware that visa on arrival is only available at major airports and not for overland border crossings.